Indawo Loyalty: Member Terms
1. Who runs it. The Indawo AI Members programme ("the programme") is owned and run by Envy Fincorp (Pty) Ltd t/a Indawo AI (Reg. 2021/756475/07) ("Indawo", "we"). Membership starts with a purchase of prepaid credit at a membership price shown on the join page (for example the launch offer: Silver membership for R1,000 with a 10% bonus (R1,100 credit), first 10 members only; non-refundable, and the credit can be used for stays and everything at the property (restaurant, bar, spa and more)). Membership begins once the payment is confirmed (see the programme rules).
2. Participating properties. You can use the programme at the hotels and lodges shown to signed-in members as participating properties. Properties may join or leave.
3. How bookings work. When you book through the programme, Indawo books the stay as your agent and pays the property for you. Your contract for the stay is with the property, and its house rules, check-in requirements and cancellation policy apply. We show these to you before you book. The property is responsible for your stay. Indawo is responsible for making the booking correctly and for passing on your payment.
4. Loyalty bonus based on what you spend
- What counts as spend: paid bookings at participating properties made through the programme, on completed stays. This includes rooms, food and entertainment billed through the programme. Amounts refunded to you, amounts paid with bonus credit, and Indawo fees are not counted. Buying prepaid credit is not spend; using it on a stay is.
- Bonus year: 12 months from the date you join, then each year after that.
- Bonus tiers (banded): you qualify if you spend more than R10,000 in your bonus year (R10,000 or less: no bonus). You then get 5% on spend up to R50,000 plus 10% on spend above R50,000.
- Examples: R20,000 spend earns R1,000; R60,000 earns R2,500 + R1,000 = R3,500.
- Cap: the most you can earn is a R10,000 bonus a year (reached at R125,000 spend).
- When you get it: we add the bonus as bonus credit within 14 days after your bonus year ends.
5. Bonus credit
- Prepaid and bonus credit can be used for stays and everything at participating properties (restaurant, bar, spa, activities and other on-site services). Staff debit on-site spend from your credit against a bill reference; prepaid credit is used before bonus credit.
- It has no cash value, is not interest, and cannot be refunded, sold or transferred.
- It expires 12 months after we add it, and we remind you before it expires.
- If you leave the programme, or your membership ends, before the end of a bonus year, no bonus is earned for that year. Any unused bonus credit is cancelled when you leave.
6. Prepaid credit
- Prepaid credit you buy is held by Indawo and recorded in your name.
- You can use it on bookings at participating properties.
- From 6 months after a payment, you may ask in writing for unused prepaid credit to be refunded. We pay it by EFT to your own bank account 20 days after your request, less a 10% admin fee on the amount refunded. No fee applies to bonus credit, which is never refunded.
- If you owe us or a participating property anything for a booking, we may first use your prepaid credit to settle it, and we will tell you when we do.
- We never charge interest, fees or collection costs on amounts you owe.
7. If a property leaves the programme. Your prepaid and bonus credit stay usable at the other participating properties. Bookings you have already confirmed will be honoured, or refunded in full if the property cannot honour them.
8. Not a deposit or investment. Credit is a prepayment for travel and hospitality. It is not a bank deposit, savings product or investment. The bonus is a loyalty reward, not a return on money.
9. Your personal information (POPIA) – privacy notice.
- Envy Fincorp (Pty) Ltd t/a Indawo AI is the responsible party for your member information: name, contact details, ID where needed, bookings, spend, credit balances and messages. We use it to run the programme, make your bookings, work out your bonus, send you statements and service messages, and meet our legal duties.
- When you book, we share the details the property needs (your name, contact details, stay details and special requests) with that property. The property then uses them as its own guest information under its own privacy notice.
- Our hosting is in South Africa. WhatsApp messages pass through Meta's systems.
- We send marketing only if you opt in, and you can opt out at any time.
- You may ask to see, correct or delete your information, or object to its use, by contacting our Information Officer at frontoffice@indawoai.co.za. You may also complain to the Information Regulator (complaints.IR@inforegulator.org.za).
- This section is our privacy notice for the programme.
10. Your account and good standing. Your member card is personal. We may suspend or end a membership if it is misused, for example through false details, card sharing or abuse of staff. Before we do, we will tell you why and give you a chance to respond, except in cases of fraud.
11. Changes. We may change or end the programme, its rates, tiers or caps by giving you at least 30 days' written notice. A bonus year already running is completed on the terms in place when it started. If the programme ends, you can still use or refund your prepaid credit on these terms.
12. Law and complaints. These terms are governed by South African law, and your rights under the Consumer Protection Act are not limited. Send questions and complaints to frontoffice@indawoai.co.za. We will reply within 5 business days.
Terms version member-terms-2026-10-31-final (approved), effective 31 October 2026.
## Bookings, self check-in, your ID and your details (draft – pending legal review)
- When member booking is open, you can book a stay on your member page at the member price for your tier: Silver 10% off and Gold 15% off the property's rack rate for that night, on all bookings (including busy-night rates). The member discount does not combine with group discounts.
- The price is paid from your credit first (prepaid credit, then bonus credit); any balance is paid by card through PayFast. Bookings at properties on the Indawo platform are confirmed instantly; if a property declines, your credit is refunded in full.
- Self check-in: to complete a booking you upload a photo, scan or PDF of your South African ID or passport and fill in the guest registration card (name, ID or passport number, nationality, home address, mobile, email, arrival time, guests; vehicle, dietary needs, emergency contact and booking purpose are optional). The ID number is checked for format, date of birth and check digit, and the image is read automatically (OCR) to compare it with your details. If the automatic check is unsure, the property checks your ID at arrival.
- We store your ID, contact details and registration details encrypted, to check you in and to prefill future bookings and send your receipts. They are shared only with the property you book: its staff can view your ID from two days before check-in to one day after check-out, every view is logged, and the property receives a summary of your registration card with your ID number and mobile masked.
- You can delete your ID and saved details at any time from your member page. We delete them automatically after 24 months without account activity. We process them under the Protection of Personal Information Act (POPIA) only for check-in, which accommodation establishments are required to do, and to run your membership.
- Cancellations: you get 2 free cancellations per membership year (counted from your joining date), each refunded in full to your credit. From your 3rd cancellation in a membership year, the property's cancellation policy applies strictly, and any fee under that policy is deducted before the balance is refunded to your credit.
- Optional: you may fill in the join form using Google or Facebook. We receive only your name and email address to prefill the form; you still confirm your email with a one-time code.