← Indawo AI home · Envy Fincorp (Pty) Ltd t/a Indawo AI, reg. 2021/756475/07
Version 1.0, effective 20 October 2026. Part of the Indawo AI Subscription Agreement of Envy Fincorp (Pty) Ltd t/a Indawo AI. “You” means the Client and all its users.
Indawo AI moves live rates, availability, bookings and guest messages between your property, guests, OTAs and messaging services. Misuse can oversell rooms, harm guests, get a WhatsApp number or OTA connection suspended for everyone, or break the law. Our upstream providers (including our channel-connectivity provider and Meta) require us to pass these rules on to you.
You must not: 1. list, connect or manage a property you do not own or are not authorised to act for; 2. publish availability you do not have, or rates you do not intend to honour; 3. take bookings you know you cannot fulfil; 4. misrepresent a property, its location, facilities, grading, licences or prices on any channel or booking page; 5. use the Services in breach of your agreement with an OTA or channel, or to get around its rules on rates, cancellation, content or guest data; 6. submit false or manipulated booking, cancellation or review data.
You must not: 1. send unsolicited marketing (spam) by email, SMS, WhatsApp or social media. Electronic marketing needs the recipient’s consent or must be to an existing customer for similar services with an opt-out (POPIA s69). We have zero tolerance for spam. 2. start a WhatsApp conversation with anyone who has not given you their number and opted in to receive messages from you, or send marketing templates to guests who opted in only for booking updates; 3. ignore opt-out or STOP requests (on or off WhatsApp) – these must be honoured immediately; 4. use WhatsApp to request or send full card numbers, bank account numbers or ID/passport numbers (use the secure self check-in link instead); 5. use WhatsApp for debt collection. Deposit and balance reminders for your own bookings must be factual booking/payment updates; overdue-debt collection must go by email or letter; 6. send messages about products Meta restricts (for example alcohol promotions, gambling, adult content) or that are deceptive or harassing; 7. impersonate another business or person, or hide who is sending a message; 8. share one guest’s chat information with another guest.
You must not offer incentives for positive reviews, invite only happy guests to public review sites (“review gating”), post fake reviews, or alter or hide genuine reviews in breach of the review platform’s rules. Indawo sends the same public-review invitation to every guest.
You must: have a lawful basis and give a privacy notice for all personal information you put into Indawo AI; not upload special personal information (health, biometrics, criminal records, religion etc.) or children’s information except where needed, lawful and agreed with us; not harvest or scrape personal information from the Services; and not use guest data from an OTA for marketing unless the guest has opted in directly with you and the OTA’s terms allow it.
You must not: share user logins; switch off 2FA for admin users; probe, scan or test our systems or those of our providers without written permission; attack, overload, reverse engineer or circumvent security or rate limits; access the Services other than through our interfaces; upload malware; or use the Services to build a competing product. Report vulnerabilities to security@indawoai.co.za; we will not pursue good-faith reporters who do not access other clients’ data.
You must not upload or send content that infringes someone’s copyright, trade mark or other rights (including other businesses’ logos and photos you have no licence for), or that is unlawful, defamatory, hateful, discriminatory (including on grounds listed in section 9 of the Constitution), obscene or sexually explicit, or harmful to children.
You must check AI outputs before sending them; not present AI output as legal, tax or medical advice; disclose automated replies where required; and not use Ask Indi or AI features to generate content that breaches this policy.
You must not use the Services for any unlawful purpose, including fraud, money laundering, operating an unlicensed establishment, or breaching tourism, liquor, tax, consumer, data-protection or immigration laws.
If we reasonably believe this policy has been breached, we will normally tell you and give you a reasonable time to fix it. If the breach is urgent (security risk, harm to guests, risk to a shared OTA or WhatsApp connection, or a regulator’s or provider’s demand), we may suspend the affected feature or account immediately and tell you promptly afterwards (Subscription Agreement clauses 12 and 18). You are responsible for losses and fines caused by your breach (Subscription Agreement clause 17).
Report abuse to abuse@indawoai.co.za.
